Infrastructure Upgrades for a Stronger Future

In early April this year, we launched a campaign to modernize our infrastructure and enhance security measures against evolving threats globally with the purpose of meeting a new generation of clients and use cases.

Without a doubt, the demand for cloud services has increased just as attacks are becoming stronger with the cost of not being prepared skyrocketing. As a result, we have made significant changes from account management to server security.

Client Authentication

Effective the first of May 2020, all clients of our cloud computing, cloud storage, and data transit brands will be required to enable two-factor authentication. This may be done using a virtual multi-factor authentication device, including most desktops, laptops, and mobile devices with apps such as Authy, Google Authenticator, or Microsoft Authenticator. Additionally, we will no longer be accepting client-provided keys for API authentication.

Data Storage and Telecommunications

We are working to globalize our systems to reduce latency and improve business continuity. These solutions are currently only deployed across North America and Europe, we intend to expand based upon client demand.

E-mail Security

As some projects employ partially domain-based authentication for communication channels, we are no longer importing mail to our client portals or forwarding them through root domains. Instead, our brands will be sending e-mails containing the before-mentioned content through a designated external mail subdomain and accepting replies through them. We will also be attaching a random string to the beginning of each sending e-mail to prevent unauthorized use of our systems. For clients opting to whitelist e-mails from our services, the root domain may be whitelisted.

Customer Feedback

Multiple of our brands are changing their privacy policies to incorporate customer feedback retrieval mechanisms. Those who use our consulting services may also receive a follow-up e-mail requesting feedback on respective platforms, however, they will always originate from the client's account representative or managing brand.

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